Introduction
COMPLETE ENT is committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Australian Privacy Principles (APP’s) and relevant Australian privacy legislation.
The APP’s regulate how we collect, use and disclose and store your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation.
This Privacy Policy is current from August 2026 and applies to our website www.completeent.com.au. The purpose of this policy is to provide information to you, our patient, on how your personal and health information is collected and used within our practice, and the circumstances in which we may share it with third parties. Should you wish to view our full Privacy Policy, please contact our Privacy Officer using the details below.
From time to time we may make changes to our policies, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our website and in our practice locations.
By using this website, you consent to the data practices described in this statement.
Collection
COMPLETE ENT does not attempt to identify visitors to our website and we do not collect personal information about you unless you specifically choose provide us with this through use of an on-line form or email.
Our Internet Service Provider (ISP) and/or Google Analytics will capture and record for statistical purposes information provided by your computer such as the date and time of your visit, the website pages that you accessed and can include your IP address, browser type and referring website. This information is used to maintain the quality of the website services and to provide general information regarding the use of the COMPLETE ENT website; for example, website traffic or ‘hits’.
Use and Disclosure
COMPLETE ENT will only use personal information provided to us by you through our website forms or email functions for the purpose for which you have provided it. If you send us a message, you will not be added to any emailing list or disclose this information unless you provide us with consent for this purpose.
If you have provided consent, most likely as a result of attendance at or referral to one of our health practitioners or clinic locations we may at times contact you through a function associated with the website to distribute feedback and evaluation surveys to research your opinions regarding current services offered by COMPLETE ENT or in relation to potential new services.
COMPLETE ENT will only disclose personal information collected via our website without notice if required to do to so by law or in the good faith that we believe such action is necessary to:
- a) comply with the edicts of the law, or with legal processes served upon COMPLETE ENT;
- b) protect and defend the rights or property of COMPLETE ENT and;
- c) act under exigent circumstances to protect the personal safety of users of the COMPLETE ENT website or the general public.
We may disclose information about you to outside contractors or service providers to carry out activities on our behalf, such as clinical software providers, secure cloud hosting providers, transcription/AI service providers, solicitors or debt collection agents. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.
We will always comply with privacy obligations when collecting personal information from third party sources. This includes ensuring transparency with patients, obtaining necessary consents, maintaining data accuracy, securing that information, and using it only for specified purposes.
Data Quality and Security
COMPLETE ENT will take reasonable steps to secure any personally identifiable information you provide through your access and use of the website in a controlled and secure environment and use technologies such as firewalls and encryption (SSL protocol) to protect the privacy of your personal information and prevent it from unauthorised access, loss, misuse or alteration.
Links to Third Party Websites
COMPLETE ENT may create links to third party websites. COMPLETE ENT is not responsible for the content or Privacy statements of websites that are outside of COMPLETE ENT.
Access and Corrections
If you would like to obtain information about how to access or correct the personal information collected through our website, we ask that you contact us in writing (see details below).
Complaints
If you have a complaint about the privacy of your personal information, we request that you contact us in writing. Upon receipt of a complaint, we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.
If you do not feel we have resolved your issue, you may also contact the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner will require you to give them time to respond before they investigate. For further information visit www.oaic.gov.au or call the OAIC (Office of the Australian Information Commissioner) on 1300 363 992.
Overseas Transfer of Data
We will not transfer your personal information to an overseas recipient unless we have your consent or we are required to do so by law. COMPLETE ENT does not sell, rent or lease information provided through website mechanisms to third parties.
Contact
Please direct any queries, complaints, requests for access to medical records to the Privacy Officer:
Mail: The Privacy Officer
COMPLETE ENT
Level 7, 135 Wickham Terrace
Brisbane Qld 4000
Email: info@completeent.com.au
Phone: 07 3905 5999